Collections Specialist

Summary

Join Whizz, a company revolutionizing transportation for delivery drivers, as a Collections Specialist! This remote position supports our growth by focusing on timely payments and customer service. You will monitor and track overdue accounts, maintain accurate records, and collaborate with other departments. The role requires experience in collections and customer service, fluency in English, and proficiency in Microsoft Office and Google Workspace. Whizz offers a competitive salary with quarterly bonuses, a supportive team environment, and opportunities for professional growth.

Requirements

• 1+ years of experience in Collections and/or Customer Service
• Fluent in English (C1-C2 level)
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Preferred Qualifications

Knowledge of state and federal collection laws

Benefits

• Competitive salary with quarterly performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level