Commercial Customer Success Engineer

Logo of Procore Technologies

Procore Technologies

📍Remote - Australia

Job highlights

Summary

Join us as a Customer Success Engineer to drive the success of Procore's strategic mid-market customers. You'll be the product champion of Procore and serve as a subject matter expert, helping organisations understand best practices around construction technology and solutions.

Requirements

  • Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
  • 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
  • Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
  • Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
  • Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
  • Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
  • Experience acting as a technology evangelist

Responsibilities

  • Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
  • Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
  • Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
  • Drive in product demonstrations and coordinate multiple technical resources, both internal and external
  • Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
  • Foster a positive team culture by supporting and mentoring your fellow Procorians
  • Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
  • Develop a mastery of Procore’s products, professional services, and industry best practices

Benefits

  • Generous paid time off
  • Healthcare coverage

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