Commercial Customer Success Engineer
Procore Technologies
📍Remote - Australia
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Job highlights
Summary
Join us as a Customer Success Engineer to drive the success of Procore's strategic mid-market customers. You'll be the product champion of Procore and serve as a subject matter expert, helping organisations understand best practices around construction technology and solutions.
Requirements
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
- 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
- Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
- Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
- Experience acting as a technology evangelist
Responsibilities
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Drive in product demonstrations and coordinate multiple technical resources, both internal and external
- Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
- Develop a mastery of Procore’s products, professional services, and industry best practices
Benefits
- Generous paid time off
- Healthcare coverage
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