Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager at n8n, where you'll empower customers to succeed with our low-code platform, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships.

Requirements

• Customer-success experience: You have at least 3 years of experience as a customer success
• Startup experience: You’ve worked in a high-growth, B2B SaaS environment and understand the fast-paced nature of scale-ups
• Systems-thinker: You spot improvements to processes, always thinking of how to improve, scale, and automate them
• Strong technical acumen: You’re comfortable learning and using complex technical products
• Proactive communicator: You don’t wait for problems to arise—you act early, identifying opportunities to add value
• Team player: You love working cross-functionally and thrive in an environment of collaboration
• Customer Company Size: You have experience working with companies of a similar size to n8n’s customers base (broadly 100-1000+ employees)

Responsibilities

• Onboard new mid-market enterprise customers (40%)
• Lead onboarding sessions to ensure customers can build workflows and integrate n8n into their business smoothly
• Run product demos and guide customers through the first 3 months, setting them up for success
• Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress
• Manage customer retention and upsell opportunities (30%)
• Build strong, trusted relationships with customers to prevent churn and contractions
• Work closely with Sales to identify and pursue expansion and upsell opportunities
• Proactively manage renewals, partnering with Account Executives (AEs) to secure customer satisfaction and continued growth
• Be the customer’s advocate internally (10%)
• Relay customer feedback to Product and Engineering to enhance the platform and fix pain points
• Collaborate with Support and Solutions Engineers to resolve technical issues, ensuring customers always feel supported
• Represent customers in internal meetings, ensuring their needs are top of mind
• Improve Customer Success processes (20%)
• Suggest and implement improvements to CS workflows and tooling
• Use data to track key metrics, analyze customer behavior, and provide insights to improve retention and engagement
• Leverage automation to streamline processes and enhance customer experience

Benefits

• Competitive compensation
• Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity
• Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are
• Career growth: We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career
• A passionate team: We love our product, and we have regular office hackathons to see who can build the coolest thing with it!
• Remote-first: Our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment
• Transparency: We all know what everyone’s working on, how’s the company doing — the whole shebang
• Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about