UpGuard is hiring a
Technical Customer Success Manager

Summary

The job is for a Customer Success Manager in the cybersecurity industry at UpGuard. The role involves onboarding customers, understanding their business needs, proactively engaging with them, translating customer requirements into tailored solutions, and collaborating with internal teams to identify opportunities for upselling or cross-selling additional products and services.

Requirements

• Degree in computer science, information technology, or a related field
• 2+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry
• Experience working within the Cyber Security industry OR similar domain
• Strong understanding of cybersecurity concepts, technologies, and best practices
• Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts
• Exceptional command of the English language, both in written and spoken communication
• Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
• Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
• Experience with tools like ChurnZero, CRMs (e.g. Hubspot), Gong, and collaboration tools such as Asana, Notion and Slack

Preferred Qualifications

• Experience as an information technology, security, or GRC professional
• Certifications such as Network+,Security+, CISM, CISA are a bonus
• 1+years of experience into Technical / Security Engineer

Benefits

• 100% Remote Opportunity
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation
• We value work-life balance: We recognise the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being
• Generous reward: We offer a competitive salary + equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!