Commercial Enablement Coordinator

Summary

Join LGC as a Commercial Enablement Coordinator and support the global commercial team within the LGC Diagnostics and Genomics business unit. This role ensures smooth business operations by supporting key commercial functions, including Salesforce implementation, CRM maintenance, data integrity, and contract and pricing processes. You will work cross-functionally to optimize sales tools and systems, requiring strong attention to detail and the ability to manage multiple priorities. Compliance with company quality policies and global regulations is essential. This remote position is open to US-based candidates. The role involves contract management, pricing and ERP support, sales enablement, CRM support, master data management, and general commercial support. The successful candidate will contribute to the daily operation and optimization of sales tools and systems.

Requirements

• Associate degree or equivalent experience in Business Administration or related field
• Minimum of 1 year in a sales, account management, or customer service role
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Strong verbal and written communication skills; able to present to various audiences

Responsibilities

• Support the review, renewal, routing, and administrative tracking of customer contracts and agreements
• Maintain contract databases and ensure pricing and terms are current and approved (e.g., Ironclad, Salesforce)
• Coordinate timely contract renewals in collaboration with the Contract Manager and/or legal team members
• Enter and maintain customer-specific pricing and terms in ERP systems (e.g., SAP, IFS)
• Monitor pricing accuracy and resolve discrepancies with cross-functional teams
• Assist with pricing updates and data integrity audits
• Provide sales teams with tools, resources, and support to improve efficiency
• Maintain up-to-date sales content and collateral within the Sales Resource Center
• Support onboarding of new sales team members with training on systems and processes
• Maintain accurate account data in Salesforce, ensuring alignment with the ERPs
• Provide user support and basic troubleshooting for Salesforce users
• Assist with reporting and compliance tracking
• Support the creation and upkeep of customer, product, and pricing master data
• Collaborate with IT, Customer Service, and other stakeholders to ensure consistent and reliable data across systems
• Respond promptly to inquiries from sales, customer service, and leadership
• Generate and distribute reports and dashboards as needed
• Support continuous improvement efforts and assist in documenting standard operating procedures (SOPs)
• Continuously assess and identify opportunities to optimize sales effectiveness through improved use of tools, training initiatives, and content delivery methods

Preferred Qualifications

• Advanced Excel proficiency
• Experience with Microsoft Office, Outlook, Word, and Access
• Familiarity with CRM platforms (Salesforce preferred) and ERP systems (SAP, IFS)
• Comfortable using web-based tools and platforms

Benefits

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately