Eventbrite is hiring a
Commercial Manager in Worldwide

Summary

The job is for a Commercial Manager at Eventbrite, responsible for retaining and growing Mid-Market / Large Account customers by managing sales funnels, identifying growth opportunities, and structuring contracts. The candidate should have 3+ years of experience in Sales or Customer Success/Account Management with a focus on contract negotiation.

Requirements

• 3+ years experience in a Sales or Customer Success/Account Management role with a focus on contract negotiation
• Demonstrated experience managing customer renewals and upsells with a SaaS product to attain predetermined goals and quotas
• Proven ability to manage large opportunity and upsell pipelines
• Strong organization skills and superb capabilities with managing a large volume of tasks, responsibilities, and deadlines
• Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
• Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)

Responsibilities

• Manage a sales funnel of renewal and new contract opportunities for your target customer segments and accurately forecast on a monthly and quarterly basis
• Work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company
• Proactively drive longer term contracts to minimize future revenue risk
• Identify upsell opportunities within the existing account base - prioritizing high value accounts
• Identify new business opportunities through referrals to regularly deliver leads to the acquisition team
• Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
• Responsible for feeding back to the business on competitive threat

Preferred Qualifications

• Previous experience in the event or ticketing industry
• Strong sales and negotiation skills
• Experience using Groove, Gong

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave