Commercial Sales Manager

Summary

Join Nextiva's dynamic sales team as an Inside (Direct) Sales Manager and lead a high-performing team of 8-10 Account Executives. Drive sales results, exceeding monthly revenue targets by developing your team and implementing Nextiva's sales methodology. You will act as a player-coach, providing guidance, support, and accountability while fostering a high-performance culture. This role requires 5+ years of experience leading direct sales teams in a SaaS environment, proficiency in Salesforce, and a proven track record of achieving business goals. Nextiva offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

Requirements

• 5+ years of high-performance leading Direct Sales teams in a SaaS, general technology or telecommunications environment
• Demonstrated prior success in achieving measurable business goals in a high velocity sales environment
• Experience in a fast-paced, high growth business environment
• Advanced proficiency in SalesForce.com, and competent in Word and Excel
• Demonstrates business insight
• Flexibility to work shifts that cover coast-to-coast hours. Sales team hours can start as early as 5AM for the East Coast and as late as 9AM for the West Coast. Direct Sales Manager may be required to be “on call” from time to time before or after their core hours to assist their team
• Willingness to work 100% on-site at our Scottsdale HQ

Responsibilities

• Manage Execution
• Use a structured yet agile Customer Centric methodology to understand the customer’s needs and propose solutions for their business
• Proactively manage pipeline, accurately forecasting daily/weekly/monthly bookings for each AE and the team
• Manage team and AE productivity with consistent measurement and inspection of sales performance and KPIs
• Coach and support AEs in generating and qualifying leads, leading product demo, handling objections and closing to exceed quota
• Maintain an Amazing Service culture, starting from the customer’s initial contact
• Develop a sense of urgency to close all customer conversations to beat the competition
• Build Effective Teams
• Lead from the front, being resilient, with passion and desire to win
• Hold regular 1:1’s and team meetings to review previous results, active and aged pipeline, discuss lessons learned and coach areas for improvement
• Hold AEs accountable to daily performance standards/KPIs
• Teach and demonstrate strong value-selling behaviors that will drive results when needed
• Stay current on industry developments and teach your teams to drive continuous improvement in sales skills and product knowledge
• Understand how to motivate the team, and implement team contests/recognition to boost competition and instill fun
• Develop simplicity, forward-thinking and caring in the team culture
• Manage under performers proactively, with transparent communication, improvement plans and replacement criteria to maintain high standards of performance and ensure team success
• Proactively seeks feedback from others
• Open to constructive feedback and talking about how to address shortcomings
• Admits mistakes and gains insights from experience
• Sales Tools and Selling Process Effectiveness
• Demonstrate discipline and rigor in having a plan to manage the day/week/month/quarter and teaching team members to do the same
• Coach and hold AEs accountable for following sales methodology and process on all customer interactions
• Demonstrate proficiency with the use of Salesforce (sales stages, account, opportunity, quoting, and Salesforce reporting) to inspect and manage team performance
• Familiarity with sales tools and processes to strengthen AE performance (LinkedIn Sales Navigator, ZoomInfo)
• Enforce good systems and tools hygiene for accurate forecasting and customer insight
• Build Collaborative Relationships
• Work in partnership with Marketing on demand generation programs required to exceed target
• Collaborate with Sales Operations and L&D and to identify/execute incremental sales skills or product training to improve close ratios and increase productivity
• Shows leadership and confidence under pressure and through adversity to help others stay focused
• Connects and participates in industry forums or groups to stay on the leading edge of the industry and share best practices
• Quickly bounces back from setbacks by restoring performance to KPIs
• Ensure a positive hand-off to the Customer Success team that promotes a one-Nextiva customer experience

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement