Product Operations Manager

Summary

Join SmarterDx as a Product Operations Manager and bridge the gap between Product, Engineering, and Data for full-stack web applications. You will embed yourself in the product and software development lifecycles, leveraging agile methodologies to foster collaboration and alignment. This fully remote US-based role offers immediate impact in a fast-growing startup. SmarterDx develops clinical AI solutions to enhance hospital chart accuracy, improving revenue and care quality. Your responsibilities include improving R&D operations, developing project strategies, building scalable operations, identifying key metrics, managing Jira, and building strong cross-functional relationships. The ideal candidate possesses 5+ years of project management experience, including 3+ years with engineering teams in a data-heavy environment, and 1+ year of Jira administration experience.

Requirements

• 5+ years of project management experience, ideally 3+ years working with engineering teams in a data-heavy environment
• 1+ years as power user or admin experience in Jira
• Experience and/or understanding of SDLC and project management frameworks
• Make data-driven decisions
• Strong written and verbal communication skills

Responsibilities

• Partner with Engineering, Product, and Data (EPD) to improve R&D operations, resolve process gaps, and align organizational objectives with business goals
• Integrate with EPD teams to develop project strategies and frameworks (Agile, Scrum, Kanban, Lean Startup) etc. that promote productivity and enable self-organization
• Build scalable operations by creating and maintaining playbooks, templates, and documentation that drive consistency and standards
• Identify metrics and develop dashboards to measure operational progress, track delivery health, and enable strategic decisions
• Own and manage Jira at both admin and project levels to configure a scalable, manageable tool that supports efficient engineering and data delivery
• Develop relationships at all levels to build trust, gain context and understanding, and drive adoption of operational practices
• See the big picture, break down silos, live in ambiguity, make mistakes

Preferred Qualifications

• Agile certification
• PMP or CAPM
• Experience working at a startup or other fast-paced environment
• Experience building data platforms and products powered by data, especially in an R&D environment

Benefits

• $150K to $170K salary + equity and benefits on top of that
• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan
• Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues