Communication Coordinator

Summary

Join TED as a Communications Coordinator for a 5-6 month contract (January-June 2025, with possible extension) assisting with event campaigns, data management, and attendee support. You will create and execute email campaigns, manage attendee lists, and ensure seamless event experiences. The role requires strong communication, organizational, and problem-solving skills, along with experience using various software platforms. This remote position offers a competitive hourly rate ($25-$28). Contribute to successful events, grow audiences, and enhance the event experience while contributing to TED's mission.

Requirements

• Degree (preferred) or diploma in communications, marketing or similar experience
• 2+ years of communications experience (strong writing, editing and formatting skills) using MailChimp, HubSpot or similar email campaign software
• Customer support or similar experience, both in-person and online
• Experience working with CRMs / databases to manage customer records
• Solid working knowledge of Airtable / Google applications / Microsoft suite (especially Sheets / Excel)
• Meticulous attention to detail
• Tech-savvy, fast learner of new tools
• Strong project management skills; ability to juggle multiple projects with competing deadlines and re-prioritize as needed
• Strong team player with the ability to communicate effectively
• Quantitative and qualitative analytical and problem-solving skills. Ability to identify customer pain points, troubleshoot and know when to escalate, both in-person and online

Responsibilities

• Create and execute campaigns using Mailchimp and other similar platforms
• Write, proof and format emails and other communication materials
• Contribute to communicating all aspects of the conference program: Work closely with internal teams and external teams to effectively communicate key information for maximum impact
• Advise best practices, ensure TED branding guidelines are followed and manage deliverables
• Manage attendee lists, and create and update programming for upcoming events in event database and Google Sheets
• Provide world-class service to conference attendees via phone, email and in person
• Escalate any sensitive issues and unusual requests to team leadership to coordinate the response
• Communicate timelines to relevant stakeholders and ensure all deadlines are met
• Represent TED and our mission -- the power of ideas to change attitudes, lives and, ultimately, the world

Preferred Qualifications

• Experience using Zendesk or similar ticketing software is a plus
• Prior events experience an asset
• Ability to travel internationally is an asset

Benefits

This is a remote position