Global Care Navigator

Summary

Join Spring Health, a leading mental healthcare provider, as a Care Navigation & Support Coordinator! In this role, you will assist members through their mental health journey, ensuring a positive experience. You will manage care coordination, conduct clinical needs assessments, and provide support during crises. A master's degree in a behavioral health field and relevant licensure are required, along with fluency in English and Polish. Spring Health offers a competitive salary and benefits, including supplementary health insurance, flexible PTO, access to internal therapy sessions, and professional development reimbursement. This is a fast-paced, impactful role where you'll contribute to making mental healthcare accessible to everyone.

Requirements

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials for your country of residence
• Minimum of 2+ years of direct clinical care experience post licensure
• Excellent written and verbal English and Polish communication skills and comfortable interacting with members worldwide
• Must be comfortable using multiple computer platforms at the same time and learning new systems
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service
• Ability to thrive in a fast-paced and ambiguous environment with constant change as we build out our global presence

Responsibilities

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Preferred Qualifications

Additional language fluency is a plus!

Benefits

• Spring Health partners with Deel to offer benefits for full-time employees outside of the US
• Supplementary health insurance coverage. Coverage includes top level packages available per provider, as well as dependent coverage, if required . The exact benefit plan details will vary based on your country’s requirements
• Flexible PTO - Our Flexible PTO program enables team members to take PTO throughout the year without a prescribed limit, as long as you are effectively fulfilling your job responsibilities and meeting performance expectations. We expect Spring Health team members will take at least 10 days (a total of two weeks) off every year
• Access to Spring Internal - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date
• Professional Development Reimbursement - Professional Development Reimbursement available for relevant learning and development expenses
• ��� Spring Renewal ” Sabbatical Program - When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave