Patient Care Navigator

Summary

Join a dynamic team as a Patient Care Navigator, guiding patients through their treatment journey and ensuring seamless support.

Requirements

• At least 2-3 years of experience in a patient navigation, healthcare coordination, or medical assistant role
• Strong empathy and communication skills, with the ability to support patients compassionately
• Background in healthcare or patient advocacy, with a solid understanding of medical terminology and patient care processes
• Experience with scheduling software and medical record systems; familiarity with HIPAA compliance
• Proficiency in time management and multitasking, especially under high patient volume

Responsibilities

• Conduct initial intake assessments to gather essential health information, symptoms, and patient concerns
• Guide new patients through onboarding, explaining treatment options and addressing preliminary questions
• Coordinate with physicians to ensure accurate documentation and communication of patient information
• Manage and schedule appointments, minimizing wait times and optimizing provider schedules
• Follow up with patients post-appointment to ensure treatment adherence and address additional needs
• Provide resources, educational materials, and support, addressing inquiries and referring complex cases as needed
• Collaborate with medical and administrative teams for accurate patient records and efficient clinic operations
• Assist with insurance and billing inquiries, including prior authorizations and claims support
• Gather patient feedback to enhance the patient experience, focusing on communication, wait times, and satisfaction

Benefits

• Remote Work: Fully remote—work from anywhere
• Work Schedule: Monday to Friday, 8:00AM - 5:00PM/ 9:00AM - 6:00PM PST
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance