Patient Care Navigator

Summary

Join Pearl Talent as a Patient Care Navigator and become the primary point of contact for patients seeking advanced, personalized care for chronic headaches and migraines. This fully remote, full-time position offers a flexible schedule and generous benefits. You will guide patients through their treatment journey, manage appointments, and ensure seamless support. The role requires strong communication and empathy, along with experience in patient navigation or a related healthcare field. Pearl Talent offers a supportive environment with mentorship, professional development opportunities, and a global network of professionals.

Requirements

• At least 2-3 years of experience in a patient navigation, healthcare coordination, or medical assistant role
• Strong empathy and communication skills, with the ability to support patients compassionately
• Background in healthcare or patient advocacy, with a solid understanding of medical terminology and patient care processes
• Experience with scheduling software and medical record systems; familiarity with HIPAA compliance
• Proficiency in time management and multitasking, especially under high patient volume
• Ability to handle rapidly evolving processes / comfortable with ambiguity

Responsibilities

• Conduct initial intake assessments to gather essential health information, symptoms, and patient concerns
• Guide new patients through onboarding, explaining treatment options and addressing preliminary questions
• Coordinate with physicians to ensure accurate documentation and communication of patient information
• Manage and schedule appointments, minimizing wait times and optimizing provider schedules
• Follow up with patients post-appointment to ensure treatment adherence and address additional needs
• Provide resources, educational materials, and support, addressing inquiries and referring complex cases as needed
• Collaborate with medical and administrative teams for accurate patient records and efficient clinic operations
• Assist with insurance and billing inquiries, including prior authorizations and claims support
• Gather patient feedback to enhance the patient experience, focusing on communication, wait times, and satisfaction

Benefits

• Fully remote—work from anywhere
• Monday to Friday, 8:00AM - 5:00PM/ 9:00AM - 6:00PM PST
• Ample paid time off to rest and recharge
• HMO coverage after 3 months for full-time employees
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Work and connect with professionals around the world
• Flexible hours that support a healthy work-life balance