Community Management, Customer Support Consultant

Summary

Join our Community Management / Customer Support Consultant team and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. You will answer customer posts on various platforms, create engaging social media content, build strong customer relationships, and meet team KPIs. This role requires excellent English skills, customer support experience, and analytical abilities. We offer a flexible schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work environment.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• At least 6+ months of experience working with X, Reddit, TripAdvisor
• Experience in customer support
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Answering customer posts on X, Reddit, TripAdvisor
• Posting media and content on company's social media profiles
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Be always up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services
• Cooperating with branding team to strengthen the company brand identity

Preferred Qualifications

Experience with Zendesk or other CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development