VIP and Community Manager

Summary

Join Homa, a global mobile game developer and publisher, as a VIP & Community Manager for the game All in Hole. You will build and maintain relationships with high-value players, fostering a vibrant community across various platforms. Responsibilities include managing social media presence, creating engaging content, and responding to player feedback. You will also identify and manage top spenders, building personal connections and acting as their internal advocate. This role requires 5+ years of experience in community management and player relations within mobile gaming, strong communication skills, and a player-centric mindset. The position offers a chance to significantly impact player retention and monetization within a fast-growing company. Homa values diverse perspectives and backgrounds.

Requirements

• +5 years of experience managing online communities, player relations or CRM in mobile games
• Experience managing IAP-heavy player bases or social platforms like Facebook Groups at scale
• Strong written communication skills in English, with a clear, approachable, and community-friendly tone
• High empathy and player-centric mindset, with a knack for spotting friction and creating delightful experiences
• A proactive and autonomous work style, able to prioritize what matters and iterate quickly based on feedback

Responsibilities

• Community Management – Own our presence on key platforms like Facebook and Instagram
• You’ll plan and publish engaging content (patch notes, behind-the-scenes, mini-games), respond to player comments, moderate discussions, and foster a healthy, active environment
• You’ll also manage our official Facebook group—our most engaged community hub—by sharing updates, communicating during outages, and building strong ties with fans
• VIP Player Management – Identify and manage a portfolio of our top spenders
• You'll build personal connections through 1:1 messaging and exclusive experiences (like VIP groups), helping to retain these players over time
• You’ll serve as their internal advocate, surfacing feedback to CS and Product, and tracking VIP retention, satisfaction, and engagement metrics

Benefits

• ���� Comprehensive Benefits: Depending on your location, you’ll enjoy a range of perks such as insurance, meal vouchers, public transport, gym memberships, and more
• ���� Paris HQ Access: Enjoy a desk at our private office in a well-located WeWork building that will give you access to WeWork perks like rooftop view and designed coworking spaces
• ���� Coworking Access: You will have access to WeWork spaces throughout Europe, along with all their perks and professional office environments
• ���� Global Team: Collaborate in English with top-tier talent from 35+ countries, spanning Europe, the UK, the US, and more
• ���️ Team Gatherings: We value time together beyond the screen. Join us for occasional team gatherings, off-site retreats (Workations as we name them) to connect, recharge, and celebrate
• ���� Performance Reviews: We’re committed to your growth. Every six months, we reflect on your progress, recognize your achievements, and align on clear development goals
• ���� Equipment Support: From day one, we’ll provide everything you need to do your best work, including a home office setup allowance if you're working remotely