Community Manager

Summary

Join Good Inside as a Part-Time Community Manager and foster connection within our thriving online community for parents. You will be responsible for daily community engagement, building relationships with members, and providing live support during virtual events. This remote role requires availability on nights and weekends. You will report to the Sr. Director of Community and work collaboratively with the Community Team. The ideal candidate possesses 1-2 years of experience in community management or a related field and a Bachelor's degree or equivalent experience. Good Inside offers competitive compensation, benefits, and a supportive work environment.

Requirements

• 1-2 years in community management, customer support, or related work, including volunteer work
• Bachelor’s degree (or equivalent experience) in psychology, communications, digital media, or other related fields
• Excellent active listening skills to provide empathetic support to community members, fostering an inclusive and supportive environment
• Exceptional collaborator and knows how to work with cross-teams to achieve goals, and cares about helping others achieve their goals
• Independent executor who can take ideas and directions and put it into action. You go above and beyond to creatively solve problems, answer questions, and advocate for members, earning their trust and loyalty

Responsibilities

• Support daily management and engagement in the Good Inside Community in Circle
• Build & nurture relationships with community members to support engagement and retention goals
• Rehome member posts to appropriate spaces to improve engagement
• Provide live support during virtual events - supporting with moderation in the chat, ensuring community safety, and providing resources to members in real-time
• Perform occasional coverage for full-time Community team on an as needed basis
• Responding to community members’ questions and connecting members to one another, and to content and resources that we have available

Preferred Qualifications

• Owns challenges and drives solutions with confidence
• Communicates directly and effectively and pursues the truth, even in difficult moments
• Is motivated and driven by ambitious goals
• Adapts quickly, taking on various responsibilities with enthusiasm
• Embraces periods of intensity and knows when to shift gears
• Is career-driven and aspires to grow
• Is passionate about Good Inside's mission and eager to make a real impact
• Has a desire to learn our content and to share resources to members in the community
• Loves online community building. You’re fueled by connection: commenting, and networking virtually and a skill for communicating with empathy & compassion via text
• Natural dot-connector. You like connecting people with recommendations that will help them

Benefits

• Competitive Compensation: $35 per hour
• 401K with company match
• FSA eligibility
• Paid Time Off
• Flex Spending and L&D Stipends
• Complimentary Good Inside membership for you, and a discount code to share with friends and family