Community Manager

Summary

Join Moveworks as a Community Manager to lead and innovate, defining the vision of the Moveworks community and transforming it into the premier destination for Enterprise AI thought leadership. You will be responsible for growing and nurturing a community of customers, developers, prospects, and AI influencers, creating high-value content, fostering discussions, and driving strategic initiatives. This role requires experience in customer community management and developing engagement strategies, proven success in building and maintaining community engagement, and strong storytelling and communication skills. The position offers a competitive salary, equity, exceptional benefits, and the opportunity to work in a fast-paced, innovative environment. Location is hybrid, with preference for Mountain View HQ or San Francisco, but remote options are also available.

Requirements

• 3-5+ years of experience in customer community management and developing engagement strategies
• Experience tying business value and impact to community engagement initiatives
• Proven success building and maintaining community engagement strategies, content distribution, and multi-platform engagement
• Strong storytelling and content creation skills—ability to craft compelling narratives around Moveworks value
• Excellent communication and relationship-building skills—ability to engage with technical and non-technical audiences
• Experience running community events, AMAs, and engagement programs

Responsibilities

• Expand the Moveworks Community beyond a customer-only platform to include prospects, developers, AI influencers, and industry observers
• Develop and execute engagement strategies across multiple channels, including the Moveworks Community platform (Insided), LinkedIn, Reddit, and live events
• Foster meaningful conversations and discussions with community members and Moveworks employees, ensuring Moveworks is at the center of AI and automation conversations
• Establish a scalable Community Champions Program to recognize and empower key contributors
• Create and manage Special Interest Groups (SIGs) focused on service desk leaders, developers, HR practitioners, and AI influencers
• Work with cross-functional stakeholders and customers to develop a content strategy for creating persona-relevant, socially shareable content that sparks conversations and brand advocacy
• Drive community-generated content initiatives—AMAs, case studies, technical deep dives, and social media discussions
• Work with marketing and product teams to distribute thought leadership content, customer success stories, and industry insights across platforms
• Work collaboratively with Marketing to manage content seeding and distribution, ensuring Moveworks is featured in external forums and industry spaces
• In partnership with Marketing and Product, manage community engagement programs, including external industry events, virtual user events, and live events
• Develop a strategy for thoughtful gamification and community incentives to encourage participation and contribution
• Drive community-first events, including live discussions, roundtables, and AI career networking sessions
• Build relationships with key enterprise AI influencers and engage them in discussions about agentic AI
• Collaborate with the customer success and marketing teams to convert community activity into brand affinity and pipeline growth
• Encourage customer and community members to share their success stories across platforms
• Act as the voice of the community, ensuring feedback and insights are communicated to internal teams

Preferred Qualifications

• Experience managing social forums (Reddit, Discord, GitHub, LinkedIn) and creating viral, engaging content
• Passion for AI, automation, and enterprise technology—bonus points for experience in SaaS or AI
• Experience working with developers, AI influencers, and enterprise SaaS communities

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans