Community Manager

Summary

Join Solace as an Advocate Community Manager and be the frontline operator shaping the experience of our advocate user base. This high-touch, strategic role requires expertise in healthcare, communication, and community engagement. You will lead and engage in community channels, develop educational content, monitor discussions, collaborate with other teams, and organize virtual events. This is a fully remote position for ambitious and curious individuals passionate about helping patients and families navigate the complexities of the US healthcare system. Solace is a Series A startup with a lean, fully remote team.

Requirements

• An unwavering passion for helping patients and families
• Strong communication skills and a knack for balancing empathy with authority. You know how to take control of a conversation while keeping the community engaged
• Proficiency in managing digital communities and/or virtual event platforms
• Passion for quick thinking. You’re able to engage in real-time discussions with clarity and precision
• A bias toward action and execution with a dash of unfettered creativity
• Applicants must be based in the United States

Responsibilities

• Lead and engage in community channels, responding to advocate inquiries and ensuring they have the resources to operate effectively
• Shape the conversation around how advocates work at Solace, ensuring consistency in messaging
• Develop educational content, FAQs, and community resources to streamline onboarding and ongoing engagement
• Monitor community discussions and proactively intervene to correct misunderstandings or provide strategic guidance
• Collaborate with Product, Marketing, and Growth teams to surface insights from the community and refine engagement strategies
• Organize and host virtual town halls, training sessions, and AMAs to drive engagement and alignment
• Ensure that exceptional patient experiences remain our perpetual north star

Preferred Qualifications

• Clinical background (NP preferred, nursing, social work, care coordination experience considered)
• Experience leading professional communities or networks
• Strong writing skills for community announcements, content, and FAQs

Benefits

Fully remote work