Remote Community Manager

Summary

Join Tailscale as a Community Manager to grow and manage our developer community, developing engagement strategies, maintaining relationships with influencers, and collaborating with cross-functional teams.

Requirements

• Experience with community management and engagement, including fostering relationships with community members, and promoting community growth
• Working knowledge of community and advocacy platforms and tools
• Strong written and verbal communication skills
• Strong cultural literacy and familiarity with developers: their needs, tools, and technologies
• A track record ramping on new technical concepts quickly
• Excellent verbal and written skills
• Experience working in highly cross-functional teams
• Passion for community and customer advocacy

Responsibilities

• Develop and implement community engagement strategies to increase connection, user retention, and advocacy with Tailscale’s users
• Develop and maintain relationships with key influencers and advocates in the community, and encourage user-generated content and sharing
• Act as the community's voice, sharing user feedback, insights, and trends with cross-functional teams
• Collaborate with cross-functional teams to identify, plan, and execute community programs that support Tailscale’s business goals
• Measure, analyze and report on the impact of programs
• Work with Marketing to ensure community engagement initiatives align with the overall go-to-market strategy, branding, and messaging
• Stay up-to-date on the latest community management trends and best practices, and apply these learnings to our community engagement strategies

Preferred Qualifications

Experience with privacy and security or networking products

Benefits

• An inclusive, flexible environment where you can be your authentic self
• A competitive total compensation package
• Comprehensive group benefits with no waiting period
• All-remote with the opportunity to work from anywhere—enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you)
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK
• Support for your personal and professional development
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks