Remote Community Manager

Summary

The Community Manager for Game7 will build and maintain a positive and engaged Web3 gaming nation by managing Discord, growing and engaging the community, providing customer service, overseeing moderators, collaborating with different departments, and facilitating transparent communication.

Requirements

• Proven experience as a Community Manager or similar role in the Web3 space
• In-depth knowledge and understanding of Discord and community management tools
• Strong leadership and communication skills
• Experience managing and coordinating online events and initiatives
• Familiarity with Web3, gaming, and blockchain gaming ecosystems
• Fluent English

Responsibilities

• Manage and maintain a positive and engaged Web3 gaming nation on Discord
• Own all events conducted in the Game7 Discord: AMAs, community handouts, game nights, etc
• Oversee daily operations on Discord, ensuring a vibrant and positive atmosphere
• Collaborate with the engineering team to implement bots and strategies that enhance member engagement
• Rebuild the server to facilitate over 500K users
• Own the growth in both size and engagement of the community
• Provide reasons for any slowdown and suggest solutions, with the team's full support
• Own the customer service side of Discord
• Measure time to response, time to solution, and work closely with the team to ensure excellent user service
• Manage and coordinate a team of moderators to ensure effective community moderation
• Collaborate with the Head of Community to track and evaluate moderator performance
• Act as a liaison between the community and the core team, representing the voice of the users internally
• Collaborate with the Governance Steward to support community-led initiatives and ensure they align with community goals
• Activate and empower community members to take responsibility and lead IRL events in collaboration with the governance steward
• Lead the Game7 Guardians, valuable community members volunteering in the community
• Provide support for coordinating activities with selected Guardians
• Facilitate transparent communication by providing regular updates and addressing community concerns
• Collaborate with the team to organize regular town halls and AMA sessions
• Collaborate with the team to organize regular community events (like game nights and tournaments)
• Collaborate with different departments and head of community to develop and implement community growth, engagement and retention strategies
• Contribute insights for the overall community roadmap

Benefits

• Fully remote working environment
• Compensation packages reflective of the experience and value you bring to the organization and individual projects (Base pay USDC, paid monthly)
• Work Supplies, HW & Home Office Equipment
• Co-working space or home office-related expenses
• Any learning or education materials related to work
• Travel related expenses that are related to work
• Any expenses related to food and entertainment for work
• Any expenses related to both physical or mental health and well-being