Community Manager

Summary

Join Winona, a leading telemedicine company, as their energetic and creative Community Manager! Lead and grow our customer community, fostering meaningful engagement and transforming passionate users into brand ambassadors. You will moderate our private Facebook Group (transitioning to Circle.so), create engaging content, and build systems to elevate engaged members. This cross-functional role blends content, customer success, and product feedback, requiring strong communication and strategic thinking. You will design and lead an Ambassador Program, track key metrics, and share insights with internal teams. Help guide our migration to Circle.so, contributing to content planning and community structure.

Requirements

• Have 2+ years experience in online community management, social engagement, customer success, or creator/community ecosystems
• Are an empathetic communicator who can balance friendliness with clear structure and enforcement when needed
• Can write compelling, human-centered content that gets people talking
• Are excited about building programs from scratch and thinking holistically about customer-to-advocate journeys
• Are self-directed, organized, and thrive in fast-moving environments

Responsibilities

• Monitor, moderate, and guide conversations in our Facebook Group (and future Circle.so community) to maintain a welcoming, inclusive, and energized environment
• Quickly respond to comments, questions, and flags from members with empathy and clarity
• Implement and enforce community guidelines and escalate issues when necessary
• Plan and execute an editorial calendar with weekly prompts, product tips, user spotlights, challenges, polls, and community updates
• Create and share content that reflects our brand’s tone while sparking conversation and connection among members
• Collaborate with the marketing team to turn product launches and announcements into compelling community content
• Identify highly engaged customers and top contributors within the community
• Design and lead a lightweight Ambassador Program that includes exclusive perks, content creation opportunities, and leadership roles
• Facilitate peer-to-peer mentorship, virtual events, and brand evangelism through a structured reward system
• Track and report on key community metrics like engagement rate, active members, top posts, and ambassador program KPIs
• Run periodic surveys or sentiment checks and synthesize insights for internal teams (product, marketing, support)
• Share member feedback and community trends with the broader team to inform product and CX strategy
• Help guide and support our eventual migration to Circle.so , including content planning, community structure, onboarding materials, and feedback collection

Preferred Qualifications

Experience working with Facebook Groups, Circle.so , Slack, or similar platforms

Benefits

• Flexible hours
• Work wherever you choose
• Fun and casual work environment
• Employee engagement activities and virtual gatherings