BlaBlaCar is hiring a
Community Relations Specialist

Summary

The job is for a Community Relations Specialist at BlaBlaCar's Customer Support team serving the German market. The role involves assisting members via various channels, improving processes and policies, managing relevant Slack channels, and ensuring smooth operation of activities. The position is based in France but reports to the Associate Manager - Italy and Germany.

Requirements

• Previous experience in customer service (at least 1 year)
• Excellent communication and active listening skills with a willingness to help others
• A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
• Full working proficiency in English and German (Please send your CV in English)

Responsibilities

• Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality
• Animate coaching sessions for internal team members
• Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
• Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
• Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Preferred Qualifications

Proficiency in French

Benefits

• Full remote possible in the country of employment
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment
• Minimum 25 days holiday per year
• Local meal plan policy (Swile card)
• 50% transportation paid (Forfait Mobilité Durable)
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product
• 1 day per year for social engagement with non-profits