BlaBlaCar is hiring a
Community Relations Specialist

Summary

The job description is for a Community Relations Specialist at BlaBlaCar's Customer Service team, responsible for assisting members in the LatAm Carpoolmarket. The role requires previous customer service experience, excellent communication skills, and proficiency in English, Portuguese, and Spanish.

Requirements

• Previous experience in customer service (at least 1 year)
• Excellent communication and active listening skills with a willingness to help others
• A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
• Full working proficiency in English, Portuguese and Spanish (Please send your CV in English)

Responsibilities

• Assist members via various channels: respond to member requests (tickets, social networks, ‘reclame aqui’ platform, moderation) with a high level of quality
• Animate coaching sessions for internal team members
• Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
• Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
• Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Preferred Qualifications

Nice to have: experience with Salesforce platform

Benefits

• Full remote possible in the country of employment
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment (900BRL one shot)
• 30 days holidays per year (after 12 months)
• Local meal plan & public transport policy (CAJU card)
• Omint health plan, dentalcare, and life insurance
• Gympass access
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product- 1 day per year for social engagements with non-profits