Community Relations Specialist

Summary

Join BlaBlaCar's Customer Support team as a Community Relations Specialist! Based in France but fully remote, you'll provide world-class support to Italian members via various channels. Your responsibilities include responding to member requests, improving BlaBlaCar processes, managing Slack channels, and ensuring seamless operations. You'll need customer service experience, excellent communication skills, strong internet knowledge, and fluency in English and Italian. BlaBlaCar offers numerous benefits, including full remote work, extended maternity leave, home office equipment support, and various other perks.

Requirements

• Previous experience in customer service (at least 1 year)
• Excellent communication and active listening skills with a willingness to help others
• A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
• Full working proficiency in English and Italian (Please send your CV in English)

Responsibilities

• Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality
• Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
• Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
• Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Preferred Qualifications

Proficiency in French is a plus

Benefits

• Full remote possible in the country of employment
• 4 additional weeks on top of legal maternity leaves
• Financial support for home office equipment
• Minimum 25 days holiday per year
• Local meal plan policy (Swile card)
• 50% transportation paid (Forfait Mobilité Durable)
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• Employee Stock ownership plan
• Regular team building events
• Mental health support through Moka.care
• 1 day off per year to test our product