Community Technical Moderator

Summary

Join Databricks as a Community Technical Moderator and help our online data practitioner community thrive. You will answer technical questions about the Databricks platform, ensuring accurate, comprehensive, and timely responses. This involves collaborating with subject matter experts, tracking question resolution, and driving high member satisfaction. You will also contribute to community documentation and knowledge base articles, strengthening your own expertise through training. Success requires strong technical skills, excellent communication, and a commitment to customer success. The role involves collaboration with various internal teams.

Requirements

• 4+ years in understanding including Data Engineering, Data Analysis, and Machine Learning
• Deep Spark and Delta understanding
• Experience with Medallion Architecture
• Familiarity with those open source tools: Unity Catalog, MLflow, Iceberg, Hudi
• Deep understanding of either AWS or Azure data services, with relevant experience in the other platform, and familiarity with GCP
• The ability to research within complex information landscapes
• Demonstrated ability to collaborate and influence in low-resourced environments

Responsibilities

• Be customer-obsessed
• Encourage our large network of data practitioners to help each other in their learning journey by providing peer-to-peer community answers where possible
• When peers do not answer each other, provide customers with answers to technical questions from our internal subject-matter experts within our Community SLA time frame
• Track question and answer status to ensure follow-up and resolution
• Drive high member satisfaction, consumption and retention by ensuring questions are addressed in the professional, specific and human manner that best represents Databricks
• Develop and maintain strong partnerships with internal and external subject matter experts
• Create and contribute to Databricks platform community documentation and knowledge base articles
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Embody a spirit of collaboration; coach team members
• Liaise with Product, Engineering, Developer Relations, Learning & Certification, Marketing, Legal, Pre- and Post-Sales teams

Preferred Qualifications

• Familiarity with community platforms such as Khoros, Vanilla, Discourse
• Past experience as a moderator or administrator of an online community