Community Technical Moderator

Summary

Join our team as a Community Technical Moderator and help our online data practitioner community discover the value of Databricks by providing answers to their technical questions.

Requirements

• Broad Databricks understanding including Data Engineering, Data Analysis, and Machine Learning
• Deep Spark and Delta understanding
• Experience with Medallion Architecture
• Familiarity with those open source tools: Unity Catalog, MLflow, Icebern, Hudi
• Deep understanding of either AWS or Azure data services, with relevant experience in the other platform, and familiarity with GCP
• The ability to research within complex information landscapes
• Demonstrated ability to collaborate and influence in low-resourced environments

Responsibilities

• Provide answers to customers' technical Databricks platform questions in an accurate, comprehensive, and timely fashion
• Tape into a talented bench of subject matter experts (SMEs) for answers when necessary
• Track question and answer status to ensure follow-up and resolution
• Drive high member satisfaction, consumption and retention by ensuring questions are addressed in the professional, specific and human manner that best represents Databricks
• Develop and maintain strong partnerships with internal and external subject matter experts
• Create and contribute to Databricks platform community documentation and knowledge base articles
• Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
• Embody a spirit of collaboration; coach team members
• Liaise with Product, Engineering, Developer Relations, Learning & Certification, Marketing, Legal, Pre- and Post-Sales teams

Preferred Qualifications

• Familiarity with community platforms such as Khoros, Vanilla, Discourse (preferred)
• Past experience as a moderator or administrator of an online community (preferred)