Competitive Intelligence Manager

Summary

Join Toast's Competitive Intelligence team and become an expert in the restaurant technology market. You will conduct in-depth research and analysis of competitors, influencing strategic decisions across various departments. Leverage data analysis to understand competitive performance and create sales enablement assets. This high-impact role requires experience in research, cross-functional collaboration, and strong communication skills. The ideal candidate is highly analytical, a self-starter, and passionate about the restaurant industry. Toast offers a competitive salary and benefits package.

Requirements

• Experience in a diverse environment that can span product marketing, product management, strategy consulting, finance, or operational roles
• Highly collaborative mindset; experience working cross-functionally and managing stakeholders to drive projects forward and deliver results
• Ability to own and execute complex projects with limited oversight
• Experience with quantitative and qualitative research and the ability to synthesize them together to inform strategic decision making
• Strong writer, presenter, and verbal communicator; ability to build strong, compelling storylines and recommendations that are deeply evidenced in both quantitative and qualitative research to move leadership to action
• Exceptional organizational and time management skills with the ability to effectively manage multiple project timelines, internal partners, external partners, and deadlines
• Highly analytical and comfortable (or will quickly learn to be) building reporting in analytics and data visualization tools; demonstrated ability to distill complex datasets in order to answer questions clearly
• Intellectual curiosity, enthusiasm, and a willingness to explore, grow, and learn

Responsibilities

• Conduct research and analysis on our competitors’ products and strategy in order to influence strategic decisions across product, product marketing, sales, and more
• Develop a deep understanding of our competitors - tear down public statements and financials, do interviews, and get the on-the-ground truth
• Leverage various data quantitative sources (Salesforce, Sigma, Snowflake, etc.) and be able to extract, transform, and build analyses and data visualizations to help answer critical questions and understand our competitive performance
• Deliver the latest competitive developments, insights, and recommendations to the senior leadership team and other key stakeholders
• Leverage competitive intelligence insights to build assets for sales reps (e.g., battlecards) and lead sales trainings
• Leverage Market Insights and Win/Loss data to develop a holistic understanding of the competitive and market landscape
• Work cross functionally with teams across Toast to socialize competitive intelligence through storytelling and collaborate with marketing, product, and insights teams across the organization (e.g., Investor Relations and Corporate Development) to build Toast’s collective knowledge

Preferred Qualifications

• Competitive intelligence and/or market insights experience
• Familiarity with Crayon, Salesforce, Sigma, Hex, and SQL a plus
• Experience working with stakeholders from Sales, Sales Enablement, Marketing, Product, R&D, Investor Relations, Senior Leadership, and everything in between
• Interest and passion for restaurants, technology, and hospitality
• Comfort with ambiguity
• A self-starter who thrives when multitasking

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits