Competitive Intelligence Manager

Summary

Join Toast's Competitive Intelligence team as Manager of Competitive Intelligence and become an expert in the restaurant technology market. You will conduct research, analyze competitor strategies, and build strategic recommendations to inform long-term planning. This high-impact role involves working cross-functionally with various teams, leveraging data to create compelling presentations, and building sales enablement assets. The ideal candidate possesses strong analytical, communication, and project management skills, along with experience in competitive intelligence or related fields. Toast offers a competitive salary, benefits, and the opportunity to contribute to a rapidly growing company.

Requirements

• Experience in a diverse environment that can span management and strategy consulting, finance, product marketing, product management, or operational roles
• Ability to own and execute complex projects with limited oversight
• Ability to shift between big picture brainstorming and thoughtful data analysis
• Experience with quantitative and qualitative research and the ability to synthesize them together to inform strategic decision making
• Highly collaborative mindset; experience working cross-functionally and managing stakeholders to drive projects forward and deliver results
• Strong writer, presenter, and verbal communicator; ability to build strong, compelling storylines and recommendations that are deeply evidenced in both quantitative and qualitative research to move leadership to action
• Exceptional organizational and time management skills with the ability to effectively manage multiple project timelines, internal partners, external partners, and deadlines
• Highly analytical and comfortable (or will quickly learn to be) building reporting in analytics and data visualization tools; demonstrated ability to distill complex datasets in order to answer questions clearly
• Intellectual curiosity, enthusiasm, and a willingness to explore, grow, and learn

Responsibilities

• Build strategic recommendations and inform long-term strategic planning by developing perspectives on competitive landscape trends and developments
• Develop a deep understanding of our competitors by analyzing public statements and financials, conducting interviews, and gathering on-the-ground information
• Conduct research and analysis on competitor products and strategies to influence strategic decisions across product, product marketing, sales, and other areas
• Leverage various quantitative data sources (Salesforce, Sigma, Snowflake, etc.) to extract, transform, and build analyses and data visualizations that answer critical questions and illuminate our competitive performance
• Deliver the latest competitive developments, insights, and recommendations to the senior leadership team and other key stakeholders
• Leverage competitive intelligence insights to build assets for sales reps (e.g., battlecards) and lead sales trainings
• Leverage Market Insights and Win/Loss data to develop a holistic understanding of the competitive and market landscape
• Work cross-functionally with teams across Toast to socialize competitive intelligence through storytelling and collaborate with marketing, product, and insights teams across the organization (e.g., Investor Relations and Corporate Development) to build Toast’s collective knowledge

Preferred Qualifications

• Competitive intelligence and/or market insights experience
• Familiarity with Crayon, Salesforce, Sigma, Hex, and SQL a plus
• Experience working with stakeholders from Sales, Sales Enablement, Marketing, Product, R&D, Investor Relations, Senior Leadership, and everything in between
• Interest and passion for restaurants, technology, and hospitality
• Comfort with ambiguity
• A self-starter who thrives when multitasking

Benefits

• $103,000 — $165,000 USD
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits