Compliance Administrator

Summary

Join our team and be a part of transforming the retirement industry with more transparency, seamless technology integrations, accessibility, and affordability. We are looking for a motivated individual to support clients through the annual compliance cycle and improve our highly automated annual compliance program.

Requirements

• Bachelor degree
• 6-10 years of experience performing annual compliance testing (410(b) coverage, ADP/ACP, 415, Top Heavy) and preparation of Forms 5500, 5330 and 8955-SSA
• Has working knowledge of the complexities of mergers and acquisitions as they relate to testing and Form 5500 preparation. Comfortable with client contact
• Demonstrated ability to solve problems creatively with an eye toward, and a passion for, process improvement
• Able to spot opportunities for product or process automation
• Team player who collaborates well with people from different functions with different perspectives
• An exceptional verbal and oral communicator, comfortable collaborating on cross-functional projects
• Ability to quickly learn and adapt to new programs and tools
• Technological savviness. Prior experience with Salesforce, Jira and Confluence or similar technologies

Responsibilities

• Resolve data discrepancies for assigned caseload of plans to unblock Form 5500 filing automation, including reconciling conversion plan assets when needed
• Accountable to ensure all regulatory deadlines are met for assigned caseload while also embracing a one team approach and contributing to overall team success
• Support customers and plan auditors for our largest plans via email and phone
• Consistently meet SLAs such as average ticket volume, CSAT, TRES and TFIR
• Investigate complex problems and find creative solutions involving Form 5500 series, 5330 and 8955-SSA
• Recommend solutions for continuous improvement for filings and annual plan compliance workflows, product and business systems
• Continuously look for ways to scale efficiently
• Partner effectively with cross-functional teams to solve problems
• Work with Product & Engineering teams to identify opportunities for product enhancement
• Seek guidance from the Legal & Compliance team to ensure solutions are compliant with 401(k) regulations
• Collaborate with Customer Relationship Management team to address inbound questions and provide proactive communications to customers

Benefits

• Flexible time off in addition to company holidays — We observe the NYSE Holiday Calendar
• 401(k) with matching contributions — We use our own platform and match 100% of the first 3% contributed, and 50% of the next 2% (for a max employer contribution of 4%)
• 100% employer-paid healthcare, vision, and dental insurance for employees and 70% coverage for dependents
• Opt-out credit if all three plans are waived
• Eligibility to participate in Health Savings Account and Flexible Spending Accounts
• Disability and life insurance options
• Mental health benefits, including therapy and coaching through Modern Health, for employees and their dependents
• Paid parental leave for birthing and non-birthing parents
• 1 - month Sabbatical after 5 years of employment
• Annual learning and development stipend — We reimburse approved professional development expenses, up to $750 per employee per year