Remote Concierge Travel Specialist

Summary

Join an award-winning, crisis-resistant travel and leisure company as a Travel Consultant in Malaysia! This remote position requires experience in cruise or flight sales roles, fluency in English, Mandarin, and Cantonese, and exceptional customer service skills. Enjoy a competitive salary, performance-based bonus, paid time off, and more.

Requirements

• Demonstrated experience in a dedicated Cruise ship sales role in a travel agency, tour operator or concierge business
• Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
• A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel
• Proven success in putting together luxury holidays for affluent clients
• Superb attention to detail especially when working under pressure
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• The ability to multitask and handle several projects at the same time
• High adaptability to a dynamic changing environment
• Self-motivation, committed and possess initiative & drive in the job
• Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
• Fluent English/Mandarin/Cantonese - written and spoken
• Attention to detail and able to work independently
• Strong team player with good interpersonal and communication skill
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays
• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Responsibilities

Fulfill leisure travel requests on behalf of the company's global membership network, primarily focusing on first and business class requests

Preferred Qualifications

Experience working as a Cruise Specialist within a Travel Agency

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Annual Internet Allowance: MYR 2,400
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company
• Health & Life Insurance