Luxury Travel Consultant

Summary

Join Ten, an award-winning travel and leisure company, as a Luxury Travel Consultant! This hybrid role offers work-life balance and the chance to plan luxury journeys for high-net-worth members. You will design bespoke travel itineraries, prepare travel documents, and actively cross-sell lifestyle services. Success requires exceptional customer service, strong travel knowledge, and proficiency in using travel booking technology. Ten offers a competitive salary, performance-based bonuses, and a comprehensive benefits package, including hybrid/remote work options, paid time off, paid sabbaticals, and employee discounts.

Requirements

• Have the required authorization to live and work in South Africa
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries
• Experience in Travel retail or Tour operator environment essential
• Experience and sound knowledge of GDS (preferably Amadeus)
• Professional fluency (written and spoken) in English
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
• Energetic and motivated team player who enjoys the challenges
• You have strong communication skills and love to provide excellent service and quality daily
• Flexibility : Ability to work shifts and weekends. ( This position is a 40-hour work week with day / evening shifts. Shifts are either Tuesday - Saturday / Sunday - Thursday ; between the hours of 8:00 - 21:00 GMT / with at least two late shift per week). Local South African shifts time would vary based on timezone of UK market serviced

Responsibilities

• Design requests by telephone and email in professional English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries
• Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence

Preferred Qualifications

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today

Benefits

• A competitive salary depending on experience, plus performance-based bonus, and additional Late Shift and Weekend Shift allowances
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core
• Genuine career opportunities within a dynamic and international company
• Complimentary off-street parking for those office days