Travel And Lifestyle Specialist

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Ten Lifestyle Group

πŸ“Remote - United Kingdom

Job highlights

Summary

Join Ten Lifestyle Group as a Luxury Travel Sales Consultant! This role focuses on providing exceptional travel experiences to high-net-worth individuals across various global regions. You will design bespoke travel itineraries, manage bookings, and actively cross-sell lifestyle services. The position requires fluency in Arabic and English, experience in luxury hospitality, and strong customer service skills. Available from March to August 2025, with potential for extension, this hybrid/remote role offers a competitive salary, performance-based bonuses, paid time off, paid sabbaticals, and various employee discounts and benefits. Candidates must be currently based in the UK.

Requirements

  • Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered
  • Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory
  • Required background: Hospitality, Tourism, Customer Service in a Luxury brand
  • Experience with UHNW Individuals
  • Local and International Knowledge
  • Exceptional attention to details
  • Reactive problem solving
  • Ability to work with tight deadlines and under pressure
  • Strong online research skills
  • A β€˜Can-Do’ and positive attitude
  • Passionate about customer service and sharing local tips
  • Strong work ethics

Responsibilities

  • Provide excellent customer service to members across MENA region, Europe, US and Asia
  • Design requests by telephone and email in Arabic and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
  • Prepare tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
  • Actively cross-sell lifestyle services for travel enquiries, promotions and exclusive events
  • Conduct research and put together proposals
  • Liaise with our trusted suppliers on behalf of Members
  • Maintain up-to-date records for our members
  • Represent TEN, telling the story and promoting our concierge value
  • Build rapport with members
  • Demonstrate proactivity and converting requests to bookings

Preferred Qualifications

Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus

Benefits

  • A competitive salary depending on experience, plus a performance-based bonus
  • Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
  • Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
  • Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
  • Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team , with diversity at its core
  • Genuine career opportunities within a dynamic and international company
This job is filled or no longer available

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