Consultant

Summary

Join Entrata's Consulting department as a Consultant to guide clients through their initial experience with the Entrata software post-sale. You will work to understand client objectives, consult on optimal software setup, and become a subject matter expert on Entrata's product suite. Success in this role hinges on your ability to effectively consult clients and master the software. The position requires 5 years of related experience, a Bachelor's degree, and strong communication and problem-solving skills. Entrata offers a competitive salary and a collaborative work environment.

Requirements

• 5 years related Entrata or SaaS consulting experience
• Bachelor’s degree
• Solid understanding of the Google Suite of products
• Excellent communication and customer service skills
• Ability to work independently
• High attention to detail
• Strong critical thinking and problem-solving capabilities
• Insatiable thirst for knowledge and learning
• Exposure to multi-family / proptech or related industry verticals

Responsibilities

• Maintain the status of an Entrata subject matter expert
• Learn what property management industry success is
• Understand what a successful consulting experience must look like for each customer
• Create strong effective working relationships with other implementation project team members
• Suggest areas where the consulting process can be improved
• Implement Small Market Business and Mid-Market customers
• Identify customer’s true business goals and objectives
• Create plans to successfully meet those goals and objectives through the consulting journey
• Consult the customer on system configuration to best meet their goals
• Gain trust from customers that the Entrata configuration will optimize their business and be able to effectively demonstrate this
• Resolve customer concerns while building their confidence in Entrata
• Inform other project members on system configuration to ensure a seamless customer experience
• Deliver resources to the customer for long-term system adoption
• Provide clear handoffs to long-term customer stakeholders
• Account for the long-term success of customers on Entrata

Preferred Qualifications

Previous property management experience is a plus