Content and Learning Program Manager

Summary

Join Chime's world-class member support organization as a Content and Learning Program Manager and play a critical role in optimizing workflows and processes. You will own systems enabling effective work intake, capacity planning, and prioritization, empowering content creators to focus on high-impact work. This high-impact, high-visibility position involves collaborating across teams to improve cross-functional planning and drive scalable systems. You will manage multiple projects, meet tight deadlines, and maintain attention to detail while interacting with internal and external stakeholders. The role offers a competitive salary, bonus, equity package, and benefits. Chime is a financial technology company committed to helping members achieve financial progress.

Requirements

• 5+ years of experience in product, project, or program management; or business operations
• Experience implementing productivity frameworks such as Agile, Kan Ban, Sprint, and Scrum methodologies
• Experience managing operational platforms such as JIRA, as well as CMS and LMS content libraries
• Demonstrated skills in driving process improvements and securing stakeholder alignment across all levels using structured change management approaches such as the ADKAR model
• Strong analytical acumen with hands-on expertise in data visualization and analysis using tools like Looker and Tableau

Responsibilities

• Own and evolve work intake processes to ensure clarity, scalability, and alignment across teams
• Develop and maintain tools and systems that support capacity planning, resource allocation, and prioritization across multiple workstreams
• Collaborate cross-functionally to build and maintain an effective content operations roadmap that supports business goals and adapts to evolving needs
• Analyze workflows and surface opportunities to streamline operations, improve turnaround times, and reduce friction for content creators and stakeholders
• Evaluate and implement productivity tools that improve collateral pipeline visibility, operational reporting, and cross-team collaboration
• Support other high-impact content and learning initiatives as needed, ensuring smooth execution and operational alignment

Preferred Qualifications

• Experience leveraging AI-powered tools to improve quality and process efficiency is strongly preferred
• Knowledge of AI governance, prompt engineering, and natural language processing (NLP) evaluation is a valuable asset

Benefits

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit