Remote Content Designer

Summary

Join Addepar Design and shape wealth managers' digital experiences by designing and delivering intuitive, easy-to-use products that help them grow their businesses and provide best-in-class services to their clients.

Requirements

• 3+ years of owning/supporting the content strategy for a knowledge base or product area
• An inspiring portfolio that showcases how you think about and approach help and training experiences. Must include writing samples
• Experience developing and maintaining a content system or style guide
• High emotional intelligence. People enjoy working with you!
• Exceptional writing, collaboration, communication, and presentation skills
• Familiarity with Zendesk, Confluence, and Jira
• Experience working with design and prototyping tools like Figma
• Experience in finance isn’t required, but a huge plus

Responsibilities

• Develop expert knowledge of our users and product challenges
• Balance empathy, logic, and data to make informed content decisions
• Develop a system of reusable content that streamlines product training and support
• Craft and maintain clear, easy-to-follow help articles and guides
• Collaborate with and influence cross–functional teams
• Facilitate productive meetings, working sessions, and workshops
• Regularly share and solicit feedback on your work
• Mentor your fellow content designers and participate in content reviews
• Improve design consistency and contribute to our content standards
• Learn and gain expertise in design and operational tools at Addepar