Senior Content Designer

Summary

Join Affirm's Content Design team as a Senior Content Designer, working on high-priority projects and collaborating with a product team. You will design and iterate on payment features, shaping the product voice and strategy. You'll work cross-functionally with various teams throughout the product development lifecycle, from ideation to A/B testing. Success requires strong collaboration, strategic thinking, excellent writing skills, and a user-centric approach. You will contribute to the overall content design practice at Affirm and advance the brand voice across products. The role offers a competitive compensation package, including comprehensive health benefits and flexible work arrangements.

Requirements

• 4+ years of UX writing experience, both for web and native products
• A BA or BS in a related field (English, journalism, communications, human factors), or equivalent experience
• A demonstrated portfolio of your work thinking strategically across multiple consumer experiences and shipping successful in-app/web experiences in a fast-paced environment

Responsibilities

• Work cross-functionally with PMs, designers, researchers, and engineers at all stages of the product development process — from ideas to optimizations
• Contribute your expertise to product strategy and vision (not just “how it should look,” but “what should we build?”)
• Develop first principles at the org, team, and project levels. Help create artifacts to scale our team’s reach beyond our embedded teams
• Shape product experiences through information architecture, content hierarchy, usability principles, accessibility, and other best practices
• Work closely with stellar legal and compliance partners to finetune language where needed
• Write human UX content that is clear, consistent, concise, and engaging
• Create and collaborate on user flows, communications (like texts and emails), test prototypes, research questions, and more
• Bring your keen sense of usability to participate in design sprints for new products, helping define flows and features
• Participate in our greater writing community at Affirm, including brand and technical writers
• Advance brand voice across our products

Preferred Qualifications

• Experience and interest in financial services is a plus
• You are deeply fluent in all-around writing skills — you’re a language nerd who lives and breathes UX writing
• You think strategically — you’re comfortable working on complex systems and frame your work around business objectives
• You work independently with confidence and authority — and with minimal oversight
• You love to collaborate and advocate for the user and for content design
• You're creative — you’re a great storyteller with the ability to persuade
• You value and enjoy doing user research
• You advocate for a content-first approach to design!

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment