Senior Content Designer

Summary

Join Affirm's Content Design team as a Senior Content Designer and contribute to the company's mission of reinventing credit. You will work closely with product teams, designing and iterating on various aspects of the Affirm payment experience. Responsibilities include shaping product experiences, writing clear and engaging UX content, collaborating with cross-functional partners, and participating in design sprints. Success requires strong UX writing experience, strategic thinking, and excellent collaboration skills. Affirm offers a competitive compensation package including a base pay range of $90,000-$130,000, equity rewards, stipends, and comprehensive benefits.

Requirements

• 4+ years of UX writing experience, both for web and native products
• A BA or BS in a related field (English, journalism, communications, human factors), or equivalent experience
• A demonstrated portfolio of your work thinking strategically across multiple consumer experiences and shipping successful in-app/web experiences in a fast-paced environment

Responsibilities

• Work cross-functionally with PMs, designers, researchers, and engineers at all stages of the product development process — from ideas to optimizations
• Contribute your expertise to product strategy and vision (not just “how it should look,” but “what should we build?”)
• Develop first principles at the org, team, and project levels. Help create artifacts to scale our team’s reach beyond our embedded teams
• Shape product experiences through information architecture, content hierarchy, usability principles, accessibility, and other best practices
• Work closely with stellar legal and compliance partners to finetune language where needed
• Write human UX content that is clear, consistent, concise, and engaging
• Create and collaborate on user flows, communications (like texts and emails), test prototypes, research questions, and more
• Bring your keen sense of usability to participate in design sprints for new products, helping define flows and features
• Participate in our greater writing community at Affirm, including brand and technical writers
• Advance brand voice across our products

Preferred Qualifications

• Experience and interest in financial services is a plus
• You are deeply fluent in all-around writing skills — you’re a language nerd who lives and breathes UX writing
• You think strategically — you’re comfortable working on complex systems and frame your work around business objectives
• You work independently with confidence and authority — and with minimal oversight
• You love to collaborate and advocate for the user and for content design
• You're creative — you’re a great storyteller with the ability to persuade
• You value and enjoy doing user research
• You advocate for a content-first approach to design!

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Affirm covers all premiums for all levels of coverage for you and your dependents
• Remote work