Content Manager

Summary

Join Tebra as the Blog Content Manager and drive ROI and satisfaction for physician clients by developing and publishing SEO-optimized blog content. You will oversee content creation, manage freelance writers and editors, and streamline content processes. Collaborate with the Digital Marketing team to ensure content aligns with client objectives. Manage 200+ accounts, produce quality blog content, leverage client feedback, and manage writer assignments. Stay updated on SEO algorithms and Google Best Practices, improve content guidelines, develop training, and use internal resources for content creation. Attend team meetings and contribute to client satisfaction.

Requirements

• College degree, preferably in Journalism, Communications, or Marketing, or equivalent experience
• Excellent blog writing/editing ability and master of AP Style
• 1-2 years of experience in content production, journalism, copywriting, or copyediting
• Clear communicator with the ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction
• Outstanding analytical, problem-solving, and multitasking skills
• Organized and results-driven with a focus on achieving top customer quality
• Self-starter who thrives in the opportunity to take initiative, with exceptional time management skills and great attention to detail
• Familiar with SEO algorithms for content and Google Best Practices
• Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative client and cross-team relationships

Responsibilities

• Manage 200+ accounts and ensure timely posting of blog posts within indicated SLAs (service level agreements)
• Produce quality blog content for health care providers based on editorial and style guidelines
• Leverage client feedback to resolve all content requests and ensure client satisfaction through feedback surveys and customer cases
• Manage assignments with writers and editors to ensure deadlines are met and optimized efficiently in editorial workflow
• Stay up-to-date with SEO algorithms for content and Google Best Practices
• Continue to improve guidelines for creating content that conveys a practice’s and/or physician’s specialty and unique brand with common search queries from patients
• Develop training to better communicate to internal stakeholders and freelancers
• Use internal resources to draft and revise content as needed to ensure content quality and low production costs
• Attend and engage in weekly team meetings as well as quarterly department meetings
• Other appropriate responsibilities necessary to drive client satisfaction as assigned by leadership

Preferred Qualifications

Experience writing and/or editing in the healthcare industry is preferred but not required

Benefits

• In addition to our healthcare benefits, we also offer amazing perks!
• Need work from home basics? We offer a discount through Dell!
• We also offer a number of resources to help you keep your mind and body healthy
• Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences