Content Moderator

Summary

Join Miaplaza's growing team as a Content Moderator and help create a safe and engaging online learning community for children. You will monitor student-generated content, respond to inquiries, provide constructive feedback, and collaborate with the team to improve moderation policies. This role requires strong attention to detail, excellent communication skills, and the ability to make quick, thoughtful decisions. The position starts part-time with the potential to transition to full-time. Miaplaza offers competitive compensation, benefits including health insurance and a 401k, and opportunities for professional growth.

Requirements

• At least one year of work experience
• Access to a computer or laptop (camera preferred) with reliable high-speed internet connection
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly
• Ability to interact with children compassionately and patiently
• Confidence to make decisive judgment calls on students’ posts
• Ability to stay up-to-date with current trends to understand and relate to young audiences
• Understanding of online safety and child protection principles
• Excellent attention to detail and ability to identify subtle issues in user-generated content
• Strong problem-solving and critical-thinking skills
• Strong interpersonal and communication skills
• Growth mindset and motivated by constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines

Responsibilities

• Monitor and review a high volume of student-generated content, including text, artwork, and videos, ensuring compliance with community guidelines
• Respond to student inquiries and concerns promptly and professionally to maintain a safe and supportive environment
• Provide constructive feedback and encouragement to help students develop respectful social skills
• Collaborate with the moderation team and management to refine content policies and improve moderation processes
• Stay informed about trends and pop culture to connect effectively to our young audience
• Make quick, thoughtful judgment calls to address content violations and uphold community standards
• Participate in ongoing training sessions to enhance content moderation techniques and stay updated on best practices
• Engage in continuous improvement efforts by sharing insights and suggestions with the team
• Ensure a positive user experience by proactively identifying and addressing potential issues in the community
• Track and document moderation actions accurately to maintain detailed records and support team goals

Preferred Qualifications

• Experience in content moderation or community management
• Proven track record of going above and beyond

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives