Content Moderator

Summary

Join Miaplaza's growing team as a Content Moderator and help create a safe and engaging online learning community for children. You will monitor student-generated content, respond to inquiries, and guide students in constructive communication. This role requires strong attention to detail, quick decision-making, and the ability to connect with young audiences. You'll collaborate with a team to refine moderation policies and ensure a positive online experience. The position starts part-time with the potential to become full-time. Miaplaza offers competitive compensation and benefits, including health insurance, retirement plan, paid time off, and more.

Requirements

• At least one year of work experience
• Access to a computer or laptop (camera preferred) with reliable high-speed internet connection
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly
• Ability to interact with children compassionately and patiently
• Confidence to make decisive judgment calls on students’ posts
• Ability to stay up-to-date with current trends to understand and relate to young audiences
• Understanding of online safety and child protection principles
• Excellent attention to detail and ability to identify subtle issues in user-generated content
• Strong problem-solving and critical-thinking skills
• Strong interpersonal and communication skills
• Growth mindset and motivated by constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines

Responsibilities

• Monitor and review a high volume of student-generated content, including text, artwork, and videos, ensuring compliance with community guidelines
• Respond to student inquiries and concerns promptly and professionally to maintain a safe and supportive environment
• Develop and deliver age-appropriate explanations to help students understand moderation decisions, fostering learning and encouraging self-expression within community guidelines
• Collaborate with the moderation team and management to refine content policies and improve moderation processes
• Stay informed about trends and pop culture to connect effectively to our young audience
• Make quick, thoughtful judgment calls to address content violations and uphold community standards
• Participate in ongoing training sessions to enhance content moderation techniques and stay updated on best practices
• Engage in continuous improvement efforts by sharing insights and suggestions with the team
• Ensure a positive user experience by proactively identifying and addressing potential issues in the community
• Track and document moderation actions accurately to maintain detailed records and support team goals

Preferred Qualifications

• Experience in content moderation or community management
• Proven track record of going above and beyond

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives