Content Moderator

Summary

Join Miaplaza's Content Moderator team and help revolutionize homeschool education by ensuring a safe and supportive online community for students. As a Content Moderator, you will review student posts, identify nuanced content, and provide encouraging feedback. This role requires excellent communication skills, problem-solving abilities, and attention to detail. The position is 100% remote within the U.S., offering a competitive hourly pay range and comprehensive benefits. Miaplaza is expanding, creating multiple opportunities for growth within the company. Apply now to make a difference in children's lives!

Requirements

• At least one year of work experience in any industry
• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

Responsibilities

• Champion a safe, positive, and engaging community by reviewing student posts (~500 hourly)
• Identify nuanced posts by students that may not be directly addressed in content guidelines
• Decode and interpret hidden messages or meanings in student communication
• Provide prompt, kid-friendly, and encouraging responses to student inquiries
• Empower students with clear, age-appropriate explanations of moderation decisions
• Make swift, thoughtful decisions to uphold community standards
• Stay current on trends to connect meaningfully with students
• Collaborate to refine policies and enhance the community experience
• Commit to excellence through accurate documentation and continuous growth

Preferred Qualifications

• Experience in a content moderation environment
• Naturally builds rapport and offers thoughtful guidance
• Dedicated to student safety
• Resilient and positive in challenging situations
• Excellent written and verbal communication skills
• Balances efficiency with kid-friendly coaching
• Strong problem-solving abilities and sound judgment
• Exceptional attention to detail
• Outstanding interpersonal and communication skills
• Embraces a growth mindset and values constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives