iHerb is hiring a
Content Operations Associate, Remote - United States

Summary

iHerb is seeking a Content Operations Associate to manage content updates across digital platforms, coordinate daily web content, and handle special projects as assigned. This role requires strong communication skills, attention to detail, ability to manage multiple tasks simultaneously, and knowledge of HTML, CSS, SEO principles, and project management tools.

Requirements

• Strong oral and written communication skills
• Computer literate
• Attention to detail and accuracy
• Ability to manage multiple tasks simultaneously
• Able to handle deadline-driven pressure
• Team Player

Responsibilities

• Support iHerb’s multiple departments by managing all content updates for the global website
• Partner with the localization team to ensure content is translated into all 19+ languages the website is available in
• Set up global and regional promotions across all platforms, including iHerb’s app
• Improve internal efficiency by proactively developing new processes for optimized workflow
• Become an expert in functionality and features of iHerb internal tools and backend logic
• Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency
• Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Manage various websites, including core iHerb.com, Careers, and HR website
• Document changes to internal tools and processes when new features are introduced to the team

Preferred Qualifications

• Basic knowledge of Shopify and/or WordPress is preferred
• Basic knowledge of Javascript/JSON is preferred
• Familiarity with SEO principles and best practices
• Knowledge of Google Business Suite ((Gmail, Drive, Docs, Sheets, Forms) ) and project management tools such as Asana preferred

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs
• Eligible for Time Off and Paid Sick Leave pursuant to the company’s policies
• Enjoy paid holidays throughout the calendar year
• Eligibility requirements for these benefits will be controlled by applicable plan documents
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies