Content Partner Training Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Content Partner team member. You will become a subject matter expert in Veeva's commercial product suite, focusing on content partner technical enablement and support. This role involves creating engaging educational materials, managing curriculum development, and collaborating with internal and external stakeholders. The ideal candidate possesses experience in technical learning content creation, adult learning principles, and strong communication skills. Veeva offers a flexible work environment and is committed to employee success.

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of educating people on technical enterprise software solutions. This experience may be pure training/instructional design work or may be system implementation/consulting work with a heavy emphasis on training
• Proven ability to quickly learn industry terminology, processes, and systems in order to design and develop effective training courses
• Proven ability to build and maintain relationships with subject matter experts and align curriculum development priorities with business needs
• Demonstrate a solid understanding and application of adult learning principles and training evaluation
• Excellent verbal, reading, and writing ability in English
• An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
• Flexible, collaborative, team-oriented individual who shows initiative and holds themselves and others accountable
• Excellent leadership, communication, and project management skills
• Ability to develop and foster strong relationships with agencies, customers, and internal teams
• Aptitude and desire to learn Veeva products administration and become a subject matter expert
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Responsibilities

• Be a product evangelist and develop subject matter expertise for Veeva Commercial product suite of applications
• Stay up to date with the latest features, capabilities, and roadmap direction
• Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets
• Use modern authoring tools to build, deploy, and update courses and supporting materials in the appropriate interactive formats (instructor-led, video, e-learning, hands-on labs, and assessments)
• Translate complex technical subjects into clear and concise instruction for both functional and technical users
• Manage the end-to-end curriculum development process, from initial analysis to design, development, implementation, and evaluation
• Work cross-functionally with SMEs and stakeholders to validate learning objectives and technical accuracy and incorporate feedback
• Develop a working knowledge of various capabilities of Veeva products and underlying technologies with the aim of becoming an expert in one or more areas
• Assist with the creation, configuration, and maintenance of partner development and course lab environments
• Stay current with industry trends, best practices, and new technologies to enhance training delivery methods
• Provide solutions and bring innovation to training and enablement strategy and processes
• Identify opportunities to support customer success
• Maintain and grow assigned partner relationships through consistent communication, outreach, and support
• Identify opportunities to support customer success

Preferred Qualifications

• Experience with Veeva products or similar life sciences SaaS platform
• Previous experience in application administration and product subject matter expertise
• Additional languages

Benefits

Work Anywhere company, supporting flexibility to work from home or in the office