Contract Manager

Summary

Join Mark43, a leading public safety software platform builder, as their Contract Manager. You will lead and improve contract management processes, coordinating with various teams (Sales, Legal, Finance, etc.). This role requires strong business judgment, attention to detail, and experience in government contracting. Responsibilities include managing the contract lifecycle, supporting negotiations, maintaining contract repositories, developing templates, ensuring compliance, and assisting with RFPs. You will also educate stakeholders, maintain accurate records, resolve contract issues, and work to enhance customer satisfaction. The ideal candidate possesses 4–7 years of experience in contracts management within a B2G or regulated industry, a solid understanding of contracting principles in government environments, and excellent communication skills.

Requirements

• 4–7 years of experience in contracts management, deal desk, business operations, or sales operations—ideally in a B2G (business-to-government) or regulated industry
• Solid understanding of contracting principles, especially in government environments (state/local, federal, or international)
• Demonstrated ability to manage complex workflows and coordinate across departments
• Familiarity with contract lifecycle management systems (e.g., Ironclad, DocuSign CLM, Agiloft) and collaboration tools (e.g., Salesforce, Slack, Notion)
• Excellent written and verbal communication skills with a strong attention to detail
• Comfortable reading and interpreting contract language (you don’t need to write it like a lawyer—just understand the business impact)
• Experience supporting public-sector contract negotiations or government bid responses
• Knowledge of compliance frameworks (e.g., CJIS, FedRAMP, GDPR) as they relate to contracting
• Prior exposure to SaaS, GovTech, or technology licensing agreements

Responsibilities

• Manage the end-to-end lifecycle of contracts, including intake, redlining, stakeholder review, execution, and post-signature obligations tracking
• Coordinate with Sales, Legal, Finance, Deal Desk, Services, and Customer Success teams to ensure contracts meet internal requirements and government procurement standards
• Support negotiations of business and commercial terms (e.g., pricing, deliverables, service levels, payment schedules) with domestic and international government customers
• Serve as the primary owner of the contract repository and workflow tools; maintain accurate records of contract status, key terms, renewal dates, and compliance obligations
• Help develop and maintain scalable templates, checklists, and playbooks to streamline contract execution and reduce cycle time
• Ensure contract compliance with internal policies and government regulations, escalating legal or compliance concerns as needed
• Assist in responding to RFPs, RFIs, and bid-related documents, ensuring proper alignment with contractual frameworks and capabilities
• Educate internal stakeholders on best practices related to contracting processes and government procurement norms
• Maintain accurate records for correspondence and documentation related to established contracts and those in progress
• Communicate and present information to stakeholders about all contract-related matters
• Address and resolve any contract-related issues that arise with other parties and internally
• Work closely with Legal, Sales, Product, Operations, and Deployments teams to facilitate streamlined contract processes
• Develop strategies to enhance customer satisfaction
• Identify and improve key points in the customer journey
• Lead and train customer service teams to ensure high-quality service
• Analyze customer feedback and market trends to drive improvements

Preferred Qualifications

Project management or process improvement background (e.g., Lean, Six Sigma, PMP) is a plus