Contract Renewal Specialist

Summary

Join National Power, LLC as a Contract Renewal Specialist and be responsible for renewing annual generator service maintenance and repair contracts. You will proactively contact customers, negotiate deals, and secure long-term renewals. This role involves reviewing and analyzing contracts, managing accounts, and developing strategies to achieve renewal goals. You will also work with internal resources to resolve sales roadblocks and maintain customer relationships. The position requires experience in contract renewals and proficiency in Microsoft Office Suite. National Power offers competitive pay, comprehensive benefits, and a remote work environment.

Requirements

• A high school diploma or GED
• 1-3 years of experience in contract renewals
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications

Responsibilities

• Proactively contact existing customers to sell/extend their generator service contracts
• Provide customers with a can-do, single point of contact to manage the renewal process and all accompanying paperwork
• Work with internal resources to develop comprehensive strategies to attain renewals
• Uncover sales roadblocks and work effectively with internal and external stakeholders to resolve them
• Prepare professional, well-written quotes and contracts, per company guidelines, to present to customers
• Achieve quarterly and annual service contract renewal goals
• Promote service products and services outside of past contracts whenever possible
• Proactively communicate large contract renewals in advance to the Service Operations Manager to ensure timely completion
• Identify customer attrition risks, create mitigation plans, and engage internal resources as required to successfully retain at-risk customers
• Develop and create reports as required, including monthly reporting on service renewal performance
• Strive to learn and understand backup power generation and National Power's unique offerings
• Utilize company ERP software (Dynamics SL)
• Maintain solid relationships with key customers

Preferred Qualifications

Some college

Benefits

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• This is a remote position and will require the employee to work from home