Renewals Specialist

Summary

Join Granicus as a Renewals Specialist and manage a portfolio of existing client accounts, ensuring timely and efficient renewals. You will prepare renewal quotes, manage agreements, and follow up with clients to secure renewals. This entry-level administrative role involves close collaboration with Finance, Sales, and Legal teams. The position requires fluency in Spanish and English, strong communication skills, and attention to detail. Granicus is a remote-first company, offering flexibility in work location. This role offers the opportunity to contribute to a company that is transforming the Govtech industry.

Requirements

• Early in career
• Must be fluent in Spanish and English
• Attention to detail required
• Exceptional written and verbal communication skills
• Comfortable interacting with all levels of a professional organization
• Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
• Must thrive in an environment of measurable performance management
• Strong ability to navigate multiple software platforms
• Strong time management and organizational skills
• Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system
• Review and complete action items on the Salesforce dashboard in a timely manner
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary
• Though not a Sales role, the Renewals Specialist should be able to identify upsell, and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals
• Validate client entitlements and other contract attributes
• Ensure accurate post-signature processing of orders as they are received
• Additional renewals projects as assigned

Preferred Qualifications

Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand