Renewal Account Specialist

Summary

Join ChargePoint, a leader in the EV charging industry, as a Renewal Account Specialist. Manage the end-to-end renewal process for existing customers, ensuring service continuity and revenue growth. Proactively engage with customers, identify upselling opportunities, and collaborate with internal teams. Maintain CRM accuracy, act as a customer advocate, and provide insightful reporting. This role requires 2+ years of experience in renewals, customer success, or account management, strong communication skills, Salesforce proficiency, and exceptional organizational abilities. The position is US remote, offering a competitive salary range.

Requirements

• 2+ years in renewals, customer success, or account management (SaaS or subscription model experience preferred)
• Strong verbal and written communication skills
• Proficiency with Salesforce or similar CRM platforms
• Organizational superpowers—you can juggle multiple accounts and timelines
• Ability to maintain a clean, up-to-date pipeline and consistently meet or exceed monthly and quarterly renewal quota goals
• Customer-first attitude with a proactive, detail-oriented approach

Responsibilities

• Manage Contract Renewals
• Oversee renewals for cloud subscriptions, warranty plans, and service agreements, ensuring timely and accurate execution
• Proactive Customer Engagement
• Reach out to customers ahead of renewal deadlines to review current services, confirm renewal intent, and provide quotes
• Identify Upsell Opportunities
• Understand customer needs and usage to recommend additional services, multiyear agreements, or upgraded plans
• Cross-Functional Collaboration
• Work closely with Sales, Customer Success, Finance, and Support teams to align on customer needs and ensure seamless handoffs
• Maintain CRM Accuracy
• Track opportunity status, customer interactions, and renewal forecasts using Salesforce and internal systems
• Customer Advocacy
• Act as the primary point of contact for renewal-related inquiries, ensuring a responsive and solutions-oriented experience
• Reporting & Metrics
• Provide insights on renewal trends, pipeline health, and at-risk accounts to inform business strategy

Preferred Qualifications

Familiarity with EV charging solutions or ChargePoint’s offerings

Benefits

• US Remote
• $ 31,500 to $ 85,000