Summary
Join ChargePoint, a leader in the EV charging industry, as a Renewal Account Specialist. Manage the end-to-end renewal process for existing customers, ensuring service continuity and revenue growth. Proactively engage with customers, identify upselling opportunities, and collaborate with internal teams. Maintain CRM accuracy, act as a customer advocate, and provide insightful reporting. This role requires 2+ years of experience in renewals, customer success, or account management, strong communication skills, Salesforce proficiency, and exceptional organizational abilities. The position is US remote, offering a competitive salary range.
Requirements
- 2+ years in renewals, customer success, or account management (SaaS or subscription model experience preferred)
- Strong verbal and written communication skills
- Proficiency with Salesforce or similar CRM platforms
- Organizational superpowers—you can juggle multiple accounts and timelines
- Ability to maintain a clean, up-to-date pipeline and consistently meet or exceed monthly and quarterly renewal quota goals
- Customer-first attitude with a proactive, detail-oriented approach
Responsibilities
- Manage Contract Renewals
- Oversee renewals for cloud subscriptions, warranty plans, and service agreements, ensuring timely and accurate execution
- Proactive Customer Engagement
- Reach out to customers ahead of renewal deadlines to review current services, confirm renewal intent, and provide quotes
- Identify Upsell Opportunities
- Understand customer needs and usage to recommend additional services, multiyear agreements, or upgraded plans
- Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Finance, and Support teams to align on customer needs and ensure seamless handoffs
- Maintain CRM Accuracy
- Track opportunity status, customer interactions, and renewal forecasts using Salesforce and internal systems
- Customer Advocacy
- Act as the primary point of contact for renewal-related inquiries, ensuring a responsive and solutions-oriented experience
- Reporting & Metrics
- Provide insights on renewal trends, pipeline health, and at-risk accounts to inform business strategy
Preferred Qualifications
Familiarity with EV charging solutions or ChargePoint’s offerings
Benefits
- US Remote
- $ 31,500 to $ 85,000
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