Contracts Manager

Summary

The job is a full-time Contracts Manager position at Cartwheel, a startup focused on technology-enabled mental health services for schools. The role involves managing contracts, RFPs, and grants, and developing systems to scale these processes. The position is 100% remote with semi-annual in-person retreats in Boston, starting summer 2024.

Requirements

• At least 5 years experience in a similar role and industry (contract management, subscription lifecycle management, RFP management, deal desk management)
• Experience in contract negotiation, maintaining and improving contract-management processes and recordkeeping, supporting renewals, project managing RFP processes, or similar responsibilities
• Skilled in managing the contracting process and coordinating with legal and business offices
• Effective project manager, able to handle multiple priorities, weigh tradeoffs, and communicate progress and needs to the team. Naturally structures problems into logical components
• Ability to analyze complex contracts, identify risks and opportunities, and negotiate favorable terms and conditions as needed
• Adept at building relationships with diverse stakeholders and influencing without authority
• Excellent written and verbal communication skills, strong attention to detail and commitment to quality
• Proficient in Google Suite, Salesforce, and contract management tools
• Capable of working both independently and collaboratively in a fast-paced startup environment. Takes initiative to surface ideas and drive projects to completion
• Dedicated to serving the education community and supporting their goals through innovative solutions

Responsibilities

• Subscription cycle management
• Oversee entire lifecycle of customer contracts from initial request through contract execution, renewal and/or churn
• Document and maintain accurate customer contract details in CRM, Cartwheel Portal, and knowledge base
• Review customer contracts to ensure compliance with company policy, legal requirements and risk mitigation
• Support negotiations on customer contracts and contract performance
• Coordinate contract renewals, extensions, or terminations, including contract review and approval
• Track and regularly report on the status of contracts
• Project manage RFP and Grant responses
• Ensure RFPs include accurate terms and conditions, pricing, and service level agreements and comply with company policies, legal requirements and risk mitigation strategies
• Develop a repository of templates and standard responses to streamline the RFP process
• Implement best practices for managing contracts, RFPs, and grants
• Develop recommendation on how to scale our contracting, RFP and grant processes
• Establish scalable systems and processes for managing our subscription lifecycle

Preferred Qualifications

• Experience in K-12 education technology
• Knowledge of funding sources and grant opportunities specific to education
• Familiarity with legal and regulatory aspects of contracting and grant management
• Familiarity with HIPAA and FERPA data privacy regulations

Benefits

• Expected cash compensation in the range of $85,000 - $105,000
• Excellent health insurance
• Meaningful equity ownership stake
• Flexible paid time off
• Hybrid work environment with regular in-person team retreats
• 401K with employer match
• $500 annual educational stipend
• Macbook