Conversational Engineer

Summary

Join 66degrees as a Conversational Engineer and leverage your expertise in building complex virtual agents using Dialogflow CX. You will lead discovery workshops, define requirements, and build engaging conversational agents. Present solutions to clients, troubleshoot issues, and collaborate with cross-functional teams. This role requires experience with Dialogflow CX, NLP/NLU, and programming languages like Java or Python. You will also need strong communication skills and a deep understanding of user experience. 66degrees offers a collaborative environment and opportunities for professional growth.

Requirements

• 2+ years experience in building virtual agent solutions (preferably Dialogflow CX)
• Experience bringing a virtual agent to market (or working on an already-deployed virtual agent), either externally for customers or internally for company associates
• Intimate knowledge of NLP, NLU, and the complexities of creating and maintaining strong models, intents, and entities
• Strong understanding of the importance of data to the overall virtual agent continuous improvement lifecycle
• Experience working with programming languages like Java or Python to pass data between source systems for use in virtual agent flows
• Excellent communication and interpersonal skills
• Up-to-date knowledge of web and mobile trends and technology, and thorough understanding of interface design and usability standards
• Strong conceptual skills and proven ability to create rapid wireframes/mockups and prototypes

Responsibilities

• Lead discovery workshops to capture business requirements, success criteria, and constraints to understand and prioritize, document virtual agent requirements, build virtual agents that are conversational, friendly, engaging and efficient
• Be able to present the conversational agents in Dialogflow CX to customers and work through QA issues, feedback, and troubleshooting
• Creatively solve problems using all components of Dialogflow CX - including generators, data stores, and generative fallback
• Work closely with product, development, and engineering teams to validate design solutions, and participate in iterative product enhancement cycles
• Create new concepts, wireframes, mockups, and prototypes based on internal requirements and creative briefs
• Establish visual and interactive standards documentation, and work with the development team to ensure that designs fit the technical specifications of the product or application
• Cultivate an understanding of industry trends and regularly use this information

Preferred Qualifications

Prior experience with user dashboards or analytical applications is a plus (Looker, Tableau, Power BI, etc.)