Creative Operations Manager

Summary

Join Presence, a leading teletherapy provider, as their Creative Operations Manager! Reporting to the Creative Director, you will be responsible for managing marketing campaign timelines, processes, and communications. This role requires a highly organized individual with 5+ years of project management experience in a creative environment and a deep understanding of creative and marketing for SaaS products. You will work with both in-house and external teams, ensuring projects run smoothly and efficiently. Presence offers a remote-first work environment with comprehensive benefits, including flexible PTO, paid holidays, 401k, and a home office stipend. If you are a self-starter with a growth mindset and a passion for improving processes, this is the perfect opportunity for you.

Requirements

• 5 years experience as a Project Manager in a creative environment (e.g. agency, design studio, in-house creative team)
• Demonstrated experience setting up and managing work in project management software (ClickUp experience is a big plus)
• Deep understanding of creative and marketing for SaaS products (e.g. writing, graphic design, web development, email marketing, social and content marketing)
• Proficiency in Google Workspace applications (Docs, Slides, Sheets)
• Excellent organizational, time management, and communication (written and verbal) skills
• Ability to work independently and as part of a team
• Experience managing fully remote teams
• Familiarity with design software (e.g., Adobe Creative Suite)

Responsibilities

• Setup, launch, and manage projects from start to finish: Manage projects of various complexity and size working closely with stakeholders throughout the organization; plan and schedule project timelines, milestones, and deliverables; maximize budget and manage workflows by efficiently for in-house, freelance, and agency partners
• Keep everyone in the loop: Facilitate clear and consistent communication between team members, stakeholders, and clients, ensuring everyone is informed
• Coordinate projects to run smoothly: Design and implement streamlined workflows, establish clear processes, and maintain meticulous documentation for all projects
• Find solutions and drive improvement: Proactively identify potential roadblocks/risks/inefficiencies and constantly seek resourceful ways to optimize our processes
• Manage information: Serve as the central source of truth for project information and documentation, ensuring easy access for all stakeholders; publish regular reporting on creative team performance; consistently maintain documentation and assets in publicly shared spaces
• Anticipate challenges: Foresee potential roadblocks and proactively develop solutions to keep projects on track; identify risks, negotiate effectively, and implement solutions to mitigate issues
• Onboard: Provide training and guidance to new team members or stakeholders on best practices and process improvements

Preferred Qualifications

• A curious and fearless spirit
• A creative and analytical side
• Solutions, new ideas, and actions
• Clear and efficient communication skills
• A strong ability to manage your time and work both independently and collaboratively
• An adaptable/flexible mindset
• Pro-level attention to details
• The ability to see opportunity amid ambiguity
• Humility and a can-do attitude
• A great sense of humor: We love to laugh

Benefits

• Comprehensive Medical Coverage includes Dental and Vision
• Flexible PTO
• 11 Company Paid Holidays
• Benefits Package: including 401K savings plan and access to an Employee Assistance Program
• $500 home office stipend
• Paid Life insurance, AD&D., and disability benefits
• Paid parental and caregiving leave
• Eligibility to apply for a Professional Development Scholarship
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive
• This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies