Remote Credit and Collections Manager

Summary

Join Vanta as a Credit and Collections Manager to collect customer payments on-time, reduce DSO, and minimize delinquent accounts while providing excellent customer service. As a key member of the Credit and Collections team, you will own the process of collecting cash from customers and help build out the credit process while managing a new and growing team of collection specialists.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 7 years of experience in credit and collections, with at least 2 years in a management or supervisory role
• Strong understanding of credit analysis, collections practices, and risk management principles
• Experience in a SaaS company, with familiarity in handling subscription-based billing models preferred
• Excellent communication and negotiation skills, with the ability to manage difficult customer interactions diplomatically
• Strong analytical skills, with the ability to interpret financial data and make sound credit decisions
• Leadership experience, with a demonstrated ability to develop and motivate a team
• Experience with NetSuite and Tesorio or similar accounting and collections systems

Responsibilities

• Develop and implement effective collection strategies to reduce outstanding accounts receivable and improve cash flow
• Manage day-to-day collections activities, including customer outreach, dispute resolution, and payment arrangement negotiation
• Oversee the timely collection of overdue accounts while maintaining positive customer relationships
• Prepare and distribute aging reports and provide updates on key delinquent accounts
• Coordinate with external collection agencies on delinquent accounts as needed
• Establish and enforce credit policies and procedures for new and existing customers
• Perform credit assessments, analyzing financial statements, credit reports, and payment history to make appropriate credit recommendations
• Continuously monitor customer creditworthiness and adjust as needed
• Collaborate with sales, deal desk, and orders/billings teams to resolve disputes and negotiate credit terms
• Track and report on key metrics such as Days Sales Outstanding (DSO), aging reports, collection effectiveness, and bad debt reserves
• Provide monthly forecasts on expected collections, write-offs and recommend improvements to the collections process
• Monitor economic trends, industry conditions, and customer behavior to anticipate and mitigate credit risks
• Lead and develop a team of collections specialists
• Provide training and mentorship to team members on best practices for credit assessments, collection techniques, and customer relations
• Manage team performance through regular reviews and establish KPIs to measure individual and team success
• Identify opportunities to enhance credit and collections processes using automation, software tools, and best practices
• Partner with the accounting and IT teams to implement system enhancements and improve data accuracy for credit risk management and collections efficiency

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US