Stripe is hiring a
Credit Operations Analyst

Summary

Join Stripe's Risk Operations team as a Credit Operations Analyst and execute operational processes while devising growth-friendly solutions that reduce credit risk. As a key member of the global credit operations team, you will work alongside peers and partners to build and enhance processes at scale.

Requirements

• 3 or more years of relevant experience with a solid understanding of general commercial credit principals
• 1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity, a team-focused mentality, and effective problem solving skills
• The ability and desire to question the status quo
• The ability to approach challenges from a user perspective while being pragmatic and solutions oriented
• Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them

Responsibilities

• Work with merchants from successful venture-backed startups to well established institutions
• Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns
• Investigate and action/triage escalations across multiple channels while providing accurate and timely responses
• Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
• Identify risk factors & trends and further report said trends to the wider risk team
• Utilize analytics to optimize strategies which can be enforced across the portfolio
• Maintain regular communication with cross-functional stakeholders
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews

Preferred Qualifications

• Credit experience in payments, e-commerce, or fintechs
• Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations