Front is hiring a
Billing Operations Analyst

Summary

The job is for a Billing Operations Analyst at Front, a modern customer service platform backed by Sequoia Capital and Salesforce Ventures. The role involves managing the end-to-end order to cash cycle, supporting month-end close reporting, and assisting with various ad-hoc projects. This is a remote role for candidates in Chile.

Requirements

• 2+ years of experience in accounting and/or finance with revenue related experience with SaaS Company
• Ability to take full ownership of the A/R and collections duties
• Strong organizational and time management skills are required
• A problem solver who consistently practices attention to detail
• Strong Excel skills; experience with Netsuite, Stripe and SFDC is a plus
• Outstanding written and oral communication skills with a customer service mindset
• This position requires strong English communication skills, both verbal and written

Responsibilities

• Review all sales contracts and orders; process deals accurately and timely and ensure Front’s billing system is up to date for revenue reporting
• Create and submit invoices and credit memos to customers accurately reflecting sales agreements and related billing adjustments
• Manage accounts receivable, including accurate cash application and monitoring of collections. Develop and maintain customer relationships through regular and targeted communication, address non-payment and other collections issues
• Support and resolve billing and A/R inquiries and requests from external customers and internal teams
• Partner with Sales and other cross-functional teams to build improvements and efficiencies around order to cash process
• Assist with audit requests, ad-hoc projects and system implementations

Benefits

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance fully covered by Front
• Flexible Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Modern Health
• Family planning support with Maven