CRM Associate

Summary

Join UNTUCKit as a CRM Associate and execute, optimize customer communications across multiple channels. Collaborate with marketing, creative, and analytics teams to develop compelling content, maintain a structured content calendar, and ensure seamless customer experience through email, SMS, and other retention-focused strategies. Develop and maintain a content calendar, brainstorm creative content ideas, and ensure CRM messaging aligns with brand voice and marketing goals. Develop creative content briefs, collaborate with designers and developers, and assist with email campaign setup and execution. Review and optimize content, monitor campaign performance metrics, and assist in A/B testing and data-driven content optimization. This role offers hands-on CRM marketing experience and growth opportunities within a fast-paced retail environment. UNTUCKit values creativity, collaboration, and a passion for customer engagement.

Requirements

• Bachelor’s Degree in Marketing, Communications, Business, or a related field
• Ability to self-manage with stellar time-management skills
• Self-motivated team player who thrives in a fast-paced environment
• Meticulous attention to detail with strong organizational skills
• Comfortable working under tight deadlines and managing multiple projects simultaneously
• Agile and adaptable to change, with a flexible approach to problem-solving

Responsibilities

• Develop and maintain a content calendar to align CRM campaigns with broader marketing initiatives
• Brainstorm and contribute creative content ideas to enhance customer engagement
• Ensure CRM messaging aligns with brand voice and marketing goals
• Develop creative content briefs for Email and SMS, ensuring alignment with website copy and social media through edits and proofreading
• Collaborate with designers, developers, and marketing teams to ensure content accuracy and effectiveness
• Assist with email campaign setup and execution in our ESP (Email Service Provider)
• Review and optimize content for consistency, accuracy, and SEO best practices
• Monitor campaign performance metrics (open rates, click rates, conversions) and suggest improvements
• Assist in A/B testing and data-driven content optimization

Preferred Qualifications

• Basic HTML/CSS knowledge
• Photoshop experience for minor design edits
• Proofreading experience for marketing content
• Experience with ESPs (Email Service Providers) such as Klaviyo, Salesforce, or Bluecore

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources